Privacy Policy

1. Overview

Vycerra (“we,” “our,” or “us”) builds digital products and AI powered experiences. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, services, and related tooling.

2. Information We Collect

We collect information in the following ways:

• Account data: name, email address, organization, and billing details when you sign up for a Vycerra product or request a proposal.
• Usage data: diagnostic logs, device information, and interactions within Vycerra applications to monitor performance and improve reliability.
• Content you provide: prompts, knowledge base entries, and assets supplied to configure AI chat experiences.
• Communications: messages you send to our team, including support conversations and feedback.

3. How We Use Information

We use collected information to operate and deliver our services, including:

• Provisioning and managing customer environments.
• Monitoring platform security, uptime, and usage insights.
• Communicating about updates, support requests, and billing.
• Improving product features, accuracy, and user experience.
• Complying with legal obligations and enforcing policies.

4. How We Share Information

We do not sell personal information. We may share data with:

• Service providers who help us run infrastructure or customer support—each bound by confidentiality obligations.
• Legal authorities when required to comply with applicable law or protect the rights, property, or safety of Vycerra, our users, or the public.

5. Cookies and Tracking

The Vycerra marketing site does not set non-essential cookies or load third-party analytics scripts. We rely on essential browser storage only for features you request—such as unlocking the AI chat sandbox within the same session. If we introduce optional tracking or marketing tooling in the future, we will update this policy and present a consent banner before enabling it.

6. Data Retention

We retain information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Tenant-specific knowledge bases and chat transcripts can be removed at any time upon request or via product controls.

7. Your Choices

You can update account information, export data, or request deletion by contacting us. Marketing communications include an unsubscribe option, and product notifications can be configured per user.

8. Data Security

We implement technical and organizational measures—such as access controls, encryption in transit, and regular monitoring—to protect information. No system is perfectly secure; please contact us if you suspect unauthorized activity.

9. International Transfers

Vycerra primarily processes and stores data in the United States. When transferring information across regions we rely on appropriate safeguards, including contractual commitments.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us for removal.

11. Changes to This Policy

We may update this policy as our services evolve. When changes are material we will notify account holders via email or in-app messaging. Please review this policy periodically for the latest information.

12. Contact Us

Questions or requests regarding this Privacy Policy can be sent to info@vycerra.com.