Terms of Service

1. Acceptance of Terms

By accessing or using Vycerra products, services, or websites (“Services”), you agree to these Terms of Service (“Terms”). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Accounts & Access

You are responsible for maintaining the confidentiality of your login credentials and the activity within your account. You must promptly notify us of any unauthorized access. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Permitted Use

You agree to use the Services in accordance with applicable laws and our Acceptable Use policies. Prohibited activities include:

• Reverse engineering or attempting to extract source code.
• Uploading content that infringes, is unlawful, or harms others.
• Interfering with or disrupting the integrity or performance of the Services.
• Using the Services for high-risk scenarios where failure could result in injury or property damage without prior written consent.

4. Customer Content

“Customer Content” includes data, documents, prompts, transcripts, and configuration you upload to the Services. You retain ownership of Customer Content. You grant Vycerra a limited license to host, process, and display Customer Content solely to provide and support the Services. We do not use Customer Content to train models that power other customers.

5. Payment & Billing

Fees are invoiced according to the plan selected or a separate written agreement. Unless stated otherwise, payments are due within 30 days of invoicing. Late payments may incur interest or service suspension. All fees are exclusive of taxes, which are your responsibility.

6. Confidentiality

Both parties agree to protect Confidential Information disclosed in connection with the Services and to use it only for purposes of the engagement. Confidential Information excludes data that is public, already known, independently developed, or lawfully obtained from a third party.

7. Warranties & Disclaimers

Vycerra provides the Services “as is” and disclaims all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be error-free or uninterrupted.

8. Limitation of Liability

To the maximum extent permitted by law, Vycerra’s aggregate liability arising from or relating to the Services is limited to amounts paid by you to Vycerra in the 12 months preceding the event giving rise to the claim. We are not liable for consequential, incidental, or punitive damages.

9. Term & Termination

These Terms remain in effect while you use the Services. Either party may terminate with notice if the other breaches these Terms and fails to cure within 30 days. Upon termination we will disable access and, at your request, delete or return Customer Content in accordance with our data retention policies.

10. Changes to the Services or Terms

We may modify the Services to improve functionality or security. When Terms change materially we will provide notice. Continued use after changes become effective constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of Alabama, excluding its conflicts of law rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Houston County, Alabama.

12. Contact

For questions about these Terms, contact info@vycerra.com.